Please note that all custom imprinted, FR rated, or closeout items are all non-returnable items.
Return Policy and Procedure
Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from HiVis Supply, you can request an RMA (Return Merchandise Authorization), or, by going to the RMA Request Tool that can be found on your account page. Otherwise, you can call us for a return authorization number and return it for credit, replacement or refund. Special order and drop ship items are subject to prior approval and the returned goods policy of the manufacturer. All returns must be in resalable condition with their original packaging and are subject to inspection for damage or misuse prior to issuance of a credit or refund. RMA's must be filed within 30 days of order completion. RMA's requested after 30 days and no longer than 90 days will be subject to approval and a 15% restocking fee. RMA's for bulk purchases are subject to approval and a 15% restocking fee. RMA's are not allowed for items that are worn on the face for the safety of others. HiVis Supply's return policy can be modified during national emergencies in order to comply with any guidelines set forth by government agencies. ***All custom imprint, FR rated, and closeout items are non-refundable***
To help us process your return quickly, please complete the form below to request an RMA# (Return Merchandise Authorization Number). No returns will be accepted or credited without RMA#.
HiVis Supply's liability and the Buyer's exclusive remedies under our warranty shall be limited solely to repair, replacement, credit or refund at our option. Defective products are warrantied under applicable manufacturer's warranty policy; and will be submitted to the manufacturer for processing.
Carefully pack products and clearly note the RMA# on the outside of the box. Include your return address information on all packages. HiVis Supply cannot be responsible for lost shipments from customers. Include in the package your company name, account number, invoice number and a brief description of the reason for the return.
HiVis Supply order entry error returns will be credited for the original invoice price, shipping costs plus return shipping costs. No overstock returns will be accepted older than 30 days from the invoice date. Return shipping expense is the responsibility of the shipper. Custom orders, imprinted, or special order products are not returnable.
What is the return policy?
How do I request a return?
What do I do with my items once I receive an RMA?
How long to do I have to return my item(s)?
Are there any return exceptions?
How do I exchange my item?
My return shows it was delivered. What now?
How will I be refunded?
Will I receive a shipping refund?
What if my order arrived and an item is damaged/defective/missing?
*Please be aware that HiVis Supply's return policy can be modified during national emergencies to comply with any guidelines set forth by government agencies.
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