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Helpful Information

What is your policy on shipping and handling?

Shipping and handling will be billed FOB (Free On Board) shipping point and added to your invoice. Some items may be shipped directly to you from the manufacturer, FOB from that location.

 

Please note that any orders placed after 4:00 PM EST are not guaranteed to ship out same day. Any orders placed after 4:00 EST, will be processed the following business day. Inventoried items typically ship within 24 hours of receiving the order. Factory direct items typically ship within 7-10 business days from our manufacturer’s stock. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier. 


Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D.. In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground.

 

If you need expedited delivery, call our customer service department toll-free at 1-800-786-4035. We will prepay and add shipping and handling charges to your invoice. Please note that all expedited (next day, 2 day and 3 day) shipping methods will be fulfilled and in transit on business days only due to UPS being closed. Packages will not be in transit on weekends or major holidays.

 

All international shipments will require customer/receiver to pay any applicable duties and taxes at time of delivery. Summit Safety, LLC (DBA HiVis Supply) does not collect international duties and/or taxes during the checkout process; and therefore the responsibility falls solely on the consumer at the time of delivery. Please note that any international shipments refused by the customer will be abandoned and not returned Summit Safety, LLC; unless previously agreed to by Summit Safety, LLC. ALL ABANDONED ORDERS WILL NOT BE ELIGIBLE FOR A REFUND OF THE MERCHANDISE OR THE SHIPPING COSTS INCURRED. If you have any further questions, please contact our customer service department for assistance.


Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.


Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under $200 CAD shipped via UPS Standard service are subject to a reduced brokerage fee of $10 CAD, plus any applicable duties and taxes. Shipments valued at $200 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.


Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.


What is your return policy and procedure?

Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from HiVis Supply, you can request an RMA (Return Merchandise Authorization), or, by going to the RMA Request Tool that can be found on your account page. Otherwise, you can call us for a return authorization number and return it for credit, replacement or refund. Special order and drop ship items are subject to the prior approval and the returned goods policy of the manufacturer. All custom imprinted clothing is non-returnable; unless due to an error initiated by HiVis Supply. All returns must be in resalable condition with their original packaging, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. RMA's must be filed within 90 days of order completion.

 

To help us process your return quickly, please note the following: Please call (1-800-786-4035) or email ([email protected]) the Customer Service Department to request an RMA# (Return Merchandise Authorization Number). No returns will be accepted or credited without RMA#. A HiVis Supply customer service representative will provide you with an address to return the products. 



HiVis Supply's liability and the Buyer's exclusive remedies under our warranty shall be limited solely to repair, replacement, credit or refund at our option. Defective products are warrantied under applicable manufacturer's warranty policy; and will be submitted to the manufacturer for processing. 



Carefully pack products and clearly note the RMA# on the outside of the box. Include your return address information on all packages. HiVis Supply cannot be responsible for lost shipments from customers. Include in the package your company name, account number, invoice number and a brief description of the reason for the return. 



HiVis Supply order entry error returns will be credited for the original invoice price, shipping costs plus return shipping costs. No overstock returns will be accepted older than 90 days from the invoice date. Return shipping expense is the responsibility of the shipper. Custom order, imprinted, or special order products are not returnable.

 

How do payment and sales work?

Our terms are Net 30 for accounts with established credit. We also accept VISA, MasterCard, American Express, and prepaid checks. All payments will be U.S. dollars. As an additional service to our government customers, we accept SmartPay cards. HiVis Supply welcomes business, education and government accounts. Call to open an account with us. Finance charges will be assessed to invoices not paid within 30 days.

 

We are required by law to collect sales tax on the total merchandise plus shipping and handling charges for orders shipped to and/or billed to Florida. If your organization is tax exempt, please mail a copy of your exemption certificate to: Customer Service, HiVis Supply, 2080 Broad St., Brooksville, FL 34604; or fax a copy to us at (800) 786-4052. To better serve you, we can confirm your mail or fax order if requested with an email supplied at the time of the order.

 

For Our Members

Where do I create an account?

You can create an account by following this link.

How do I sign in?

By going here.

I forgot my password!

That's okay, just go here and we'll help you recover what you've lost.

Where do I view my order history and other stuff about my account?

You can do that by going to this page.

What are your Terms and Conditions?

View our privacy policy.
View our product disclaimer.
View our rights to intellectual property.
View our terms of use.
View information about our sales and promotions.

 

We would like to thank you for your curiosity about our company and we hope that we were able to answer all of your most pressing questions! If not, feel free to get in touch with us so that we may further assist you!