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Shipping and handling will be billed FOB shipping point and added to your invoice. Some items may be shipped directly to you from the manufacturer, FOB from that location.
Inventoried items typically ship within 24 hours of receiving the order. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer's stock, FOB point(s) as indicated. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier.
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D.. In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground.
If you need expedited delivery, call our customer service department toll-free at 1-800-786-4035. We will prepay and add shipping and handling charges to your invoice.
Customers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call HiVis Supply immediately. Although HiVis Supply's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, when notified, we will file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods, and ship an immediate replacement. Buyer shall, at HiVis Supply's option, return any damaged products to HiVis Supply pursuant to instructions from HiVis Supply.
All international shipments will require customer/receiver to pay any applicable duties and taxes at time of delivery. Summit Safety LLC (dba HiVis Supply) does not collect international duties and/or taxes during the checkout process; and therefore the responsibility falls solely on the consumer at the time of delivery. Please note that any international shipments refused by the customer will be abandoned and not returned Summit Safety LLC; unless previously agreed to by Summit Safety LLC. ALL ABANDONED ORDERS WILL NOT BE ELIGIBLE FOR A REFUND OF THE MERCHANDISE OR THE SHIPPING COSTS INCURRED. If you have any further questions, please contact our customer service department for assistance.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from HiVis Supply, you can request a Return Merchandise Authorization, or RMA, by going to the RMA Request Tool that can be found on your account page. Otherwise, you can call us for a return authorization number and return it for credit, replacement or refund. Special order and drop ship items are subject to the prior approval and the returned goods policy of the manufacturer. All custom imprinted clothing is non-returnable; unless due to an error initiated by HiVis Supply. All returns must be in resalable condition with their original packaging, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. RMA's must be filed within 90 days of order completion.
To help us process your return quickly, please note the following: Please call (1-800-786-4035) or email (email@example.com) the Customer Service Department to request a return merchandise authorization number (RMA#). No returns will be accepted or credited without RMA#. A HiVis Supply customer service representative will provide you with an address to return the products.
HiVis Supply's liability and the Buyer's exclusive remedies under our warranty shall be limited solely to repair, replacement, credit or refund at our option. Defective products are warrantied under applicable manfuacturer's warranty policy; and will be submitted to the manufacturer for processing.
Carefully pack products and note the RMA# on the outside of the box. Include your return address information on all packages. HiVis Supply cannot be responsible for lost shipments from customers. Include in the package your company name, account number, invoice number and a brief description of the reason for the return.
HiVis Supply order entry error returns will be credited for the original invoice price, shipping costs plus return shipping costs. All other returns may be subject to a 15% restocking fee and credited at original invoice cost. No overstock returns will be accepted older than 90 days from the invoice date. Return shipping expense is the responsibility of the shipper. Custom order, imprinted, or special order products are not returnable.
Our terms are Net 30 days to accounts with established credit. We also accept MasterCard, VISA, American Express, and prepaid checks. All payments will be U.S. dollars. As an additional service to our government customers, we accept the SmartPay card. HiVis Supply welcomes business, education and government accounts. Call to open an account with us. Finance charges will be assessed to invoices not paid within 30 days.
We are required by law to collect sales tax on the total merchandise plus shipping and handling charges for orders shipped to and/or billed to Florida. If your organization is tax exempt, please mail a copy of your exemption certificate to: Customer Service, HiVis Supply, 2080 Broad St., Brooksville, FL 34604; or fax a copy to us at (800) 786-4052. To better serve you, we can confirm your mail or fax order if requested with an email supplied at the time of the order.
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