Greetings,

There's an important matter I need to discuss with you that could significantly affect our operations and product orders. It's about the possibility of a UPS strike starting on August 1st, and we're keeping a close eye on the situation. While there is still time for an agreement to be made, we believe in being transparent about the potential impact this could have. 

Here's what you need to know:

Current Status:
We're in regular contact with UPS to understand how a strike might impact our operations. Our dedicated team has been planning for any potential problems. While we don't have all the details yet, we're actively working on solutions to manage any disruptions and keep your orders moving, even if there are delays. As we learn more, we'll keep you updated.

Delays in Order Delivery:
If the UPS strike happens, there inevitably will be delays in getting your orders to you. It's not just us; all companies will face challenges. We know timely delivery is essential, and we'll do our best to keep you informed about any possible delays.

Navigating Through Disruption:
We understand that a UPS strike could bring significant challenges, but we're prepared to find alternative ways to keep our service running smoothly. Open communication with you remains a top priority, and we'll keep you informed about any changes as the situation unfolds.

We deeply appreciate your continued support and trust in us. We sincerely hope that UPS and the labor unions can resolve their issues quickly. In the meantime, we're committed to handling this situation with the utmost care.

Thank you for being part of our community.

Sincerely,

HiVis Hank

Shipping and handling will be billed FOB (Free On Board) shipping point and added to your invoice. Some items may be shipped directly to you from the manufacturer, FOB from that location.

Please note that any orders placed after 4:00 PM EST are not guaranteed to ship out same day. Any orders placed after 4:00 EST, will be processed the following business day. Inventoried items typically ship within 24 hours of receiving the order. Factory direct items typically ship within 7-10 business days from our manufacturer’s stock. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier.

Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D.. In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground.

If you need expedited delivery, call our customer service department toll-free at 1-800-786-4035. We will prepay and add shipping and handling charges to your invoice. Please note that all expedited (next day, 2 day and 3 day) shipping methods will be fulfilled and in transit on business days only due to UPS being closed. Packages will not be in transit on weekends or major holidays.

All international shipments will require customer/receiver to pay any applicable duties and taxes at time of delivery. Summit Safety, LLC (DBA HiVis Supply) does not collect international duties and/or taxes during the checkout process; and therefore the responsibility falls solely on the consumer at the time of delivery. Please note that any international shipments refused by the customer will be abandoned and not returned Summit Safety, LLC; unless previously agreed to by Summit Safety, LLC. ALL ABANDONED ORDERS WILL NOT BE ELIGIBLE FOR A REFUND OF THE MERCHANDISE OR THE SHIPPING COSTS INCURRED. If you have any further questions, please contact our customer service department for assistance.