Please note that all custom imprinted, FR rated, or closeout items are all non-returnable items.
Frequently Asked Questions
How long will it take for me to receive my order?
Expedited shipping: Orders shipped with expedited shipping options will be delivered in the selected number of business days, starting with the first business day after the order.
Standard shipping: Orders shipped with standard shipping will be delivered in 1-6 business days, depending upon your location in the continental US. Please see below to see the standard number of days required to get to your state. These times are estimates provided by UPS and are not guaranteed.
1 business day – FL, GA
2 business days – AL, GA, KY, LA, MS, NC, SC, TN, VA, WV
3 business days – AR, CT, DE, IL, IN, KS, MA, MD, ME, MI, MN, MO, NH, NJ, NY, OH, OK, PA, RI, TX, VT, WI, WV
4 business days – AZ, CO, IA, MN, ND, NM, NY, SD, WI
5 business days – CA, CO, ID, MT, NV, OR, UT, WA, WY
6 business days – ID, NV, WA
Please be aware that the information provided above is for orders shipping within the continental US only.
Shipping to AK/HI: Alaska and Hawaii are considered remote locations by UPS and must be shipped via 2-day or next day. Please be aware that these transit times are not guaranteed.
I have a pending transaction, but I have been contacted saying my payment didn’t go through. What does this mean?
Due to the increased risks of online shopping in our society, we have a precise two-part security system to help protect our customers and their credit card information. For an order to be successfully processed, we require that the full billing address associated with the credit card being used is provided. If the billing address submitted is incomplete or incorrect, the charge cannot be completed. You may see a pending charge in your account, but the transaction cannot be completed without the completed billing address and the pending charge will be removed from the account in 1-2 business days.
Do you provide return labels?
Return labels are not included as a part of our return policy. However, once your return has been received and processed, you will receive a full merchandise refund for your resellable merchandise and no restocking fees will be charged.
How do I make a return?
A return authorization can be requested through our website here: https://www.hivissupply.com/returns. Please be aware that to receive credit for your return the item must be unused and have the tags still attached.
The item that I am interested in says “Ships in 2-5 Days.” What does this mean?
In order to make sure that we are able to provide our customers with the best prices possible, some of our items are shipped directly from the manufacturer’s location. These orders will have a 2-5 day processing time before the item ships out. Once the item has shipped, a shipment notification will be sent to you via email and tracking information will be provided.
Do you offer wholesale accounts?
To qualify for a wholesale account, please provide a tax exemption or resale certificate. This will entitle you to a 5% discount on your purchases. However, please be aware that by taking advantage of this wholesale pricing, you will be disqualified from participating in other promotions that we have running at any given time. This includes free shipping promotions, promotional discounts on qualifying orders, and quantity breaks offered.
Do you ship to Canada?
We are only able to ship to commercial locations in Canada at this time. If you place your order online, please include your correct billing and shipping addresses in the comments section of your order. If you'd like to place your order over the phone with one of our representatives, you may contact customer service at 352-521-7171, or toll-free at 800-786-4035.
Please be aware that in order for us to complete your order, we will need to have a shipping quote created and approved for the international shipment. We also have no affiliation with the taxes and duties that may be related to your order being brought in to your country. Any charges of this type will be your responsibility.
How do I get my company logo imprinted?
There is no spot online to order with the logo. You will need to request the quote and a representative will contact you to place the order. You can request your quote here: https://www.hivissupply.com/get-a-quote.html.